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Start with the essentials below — or open a support ticket from inside the app and we will get back to you quickly.
Frequently asked questions
How do I get started? ＋
Register, answer six quick onboarding questions about your business, and your workspace is configured — chart of accounts, VAT frequency and modules included. The account is free; you pay only for what you use.
Can I import my existing data? ＋
Yes. Transactions import from CSV with smart column mapping, bank statements import from any Luxembourg bank export, and documents can be uploaded in bulk to the vault.
Which languages are supported? ＋
The entire product — including invoices and email notifications — works in English, French, German and Italian. Luxembourgish is on the roadmap.
What does DTAX cost? ＋
The account is free. You top up a DTAX credit and pay per receipt read and per return (VAT or income tax), or take the year bundle. No subscription, no automatic payments.
How do I contact support? ＋
Inside the app, open Support from the menu to create a ticket. You can also use the contact form on this site — we answer within one business day.
Can my accountant access my books? ＋
Yes — invite them with accountant access. They see your books without consuming a user seat, and you can revoke access at any time.
How are experts on the marketplace vetted? ＋
Every expert passes identity verification and per-category qualification review. Ratings from completed projects keep quality visible.
Is my payment to an expert protected? ＋
Yes. Funds are held by the platform and released only after you approve the delivered work. Disputes go through a structured resolution process.